FAQs

How can I contact Veylo?

You can email us at shopveyloproducts@gmail.com, and our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes, we proudly ship worldwide.

Where do you ship from?

All orders are shipped directly from China.

Can I change or cancel my order?

Due to our fast processing times, any changes or cancellations must be requested within 12 hours of placing your order. If requests are made after this window, they will not be accommodated. However, once you receive your order, you are welcome to return it for a full refund.

What payment methods do you accept?

We accept all major credit cards—including VISA, Mastercard, and AMEX—as well as PayPal payments.

When will my order be processed?

Orders are handled and shipped from our warehouse between Monday and Friday. Typically, your order will be processed within 1-3 business days and shipped the following day. Please note that processing times may be longer during holidays or sale seasons, and we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, please allow 2-4 weeks for your order to arrive.

What if I don't receive my order?

If your order hasn't arrived within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices on our site are tax-free in US Dollars. However, you may be liable for import taxes, duties, and related customs fees upon delivery, as determined by your local customs office. These charges are your responsibility and are not covered by Veylo. We are also not responsible for any delays caused by customs procedures in your country.

How do I return an item?

To initiate a return, please contact us at shopveyloproducts@gmail.com.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive merchandise that is defective, incorrect, or damaged, please contact us immediately. Include your order number, photographs of the item(s), and any related references. Our team will work diligently to resolve your case as quickly as possible.

When will I receive my refund?

All refunds are credited to your original form of payment. If you paid by credit or debit card, please allow 7-10 business days for the refund to be processed by your card-issuing bank after we have received your returned item or cancellation request. It may take additional time for the refund to appear on your account. If you have not received your refund within this timeframe, please contact your bank or credit card company for further assistance.