1. How long does processing take?
Order processing typically takes 1–3 business days. You’ll receive a confirmation email as soon as your order is placed, and another email with tracking information once your order has shipped.
2. What are the estimated shipping times?
Due to high order volume and demand, our current estimated delivery time is:
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Standard Shipping: Approximately 1–2 weeks after processing
These timelines reflect our current demand and carrier capacity. As things normalize, shipping times may improve, but for now we ask that you allow the full 1–2 week window for delivery.
At this time, we do not offer expedited shipping options.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries.
Shipping times for international orders generally fall within the 1–2 week range after processing, but this can vary depending on your location and local customs processing.
Please note:
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International customers are responsible for any customs duties, taxes, or import fees charged by their country.
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Some regions may experience longer transit times due to customs or carrier delays.
If you’re unsure whether we ship to your location, please contact us at shopveyloproducts@gmail.com.
4. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package. If you haven’t received tracking information after 3 business days, please check your spam folder or contact us.
5. Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes are time-sensitive.
If you need to update your shipping address, modify your order, or cancel, email us at shopveyloproducts@gmail.com as soon as possible with your order number.
We cannot guarantee changes once the order has been processed or shipped.
6. What is your return policy?
We offer a 30-day return window from the date you receive your item.
To be eligible for a return:
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The item must be unused and unopened
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It must be in its original packaging
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You must include your receipt or proof of purchase
Returns must be requested first by emailing shopveyloproducts@gmail.com.
Customers are responsible for return shipping costs, and a 20% restocking fee is applied to approved returns.
For full details, please refer to our Return Policy page.
7. How do refunds work?
Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.
8. What payment methods do you accept?
We accept most major credit and debit cards and other secure payment methods offered at checkout. All payments are processed through secure, encrypted payment gateways.
9. I entered the wrong address. What should I do?
If you notice an error in your shipping address, email shopveyloproducts@gmail.com immediately with your order number and the correct address.
If the order has not yet been processed, we’ll do our best to update it. If it has already shipped, we may not be able to make changes, and you may need to contact the carrier directly.
10. My package says “delivered,” but I didn’t receive it.
If your tracking shows Delivered but you haven’t received your package:
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Check around your property and with neighbors.
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Verify that the shipping address on your order confirmation is correct.
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Contact the carrier (using your tracking number) for more information.
If you still can’t locate your order after these steps, reach out to us at shopveyloproducts@gmail.com and we’ll do our best to help.
11. How can I contact VEYLO support?
For any questions about orders, shipping, returns, or account-related issues, you can reach us at:
shopveyloproducts@gmail.com