Refund policy
Last updated: October 19, 2026
You can request a return within 30 days of receiving your order. These terms cover physical products purchased from Veylo, including the Ultrasonic Bark Deterrent, 2-in-1 Pet Trimmer & Nail Grinder, Pet Spray Grooming Brush, and Pet Bathing Glove Wipes.
Return eligibility
For a change-of-mind return, items must be unused, in their original condition, and returned with the original packaging and all included accessories, cables, protective caps, and instructions where supplied. Please provide your order number or proof of purchase.
- Bark deterrent: return the unused device with its included USB cable, manual, and packaging.
- Pet trimmer, nail grinder, and grooming brush: items must be unused and free from pet hair, residue, or signs of grooming use. Used grooming tools cannot be returned for a change of mind for hygiene reasons.
- Bathing glove wipes: packs must be unopened, unused, and have any original hygiene seal intact. Opened or partly used packs are not eligible for change-of-mind returns.
The same eligibility rules apply to discounted items. Hygiene and unused-item conditions do not remove your rights when an item is damaged, defective, incorrect, or otherwise fails to meet applicable consumer-law requirements.
How to request a return
- Email shopveyloproducts@gmail.com within 30 days of delivery with your order number, the item you want to return, and the reason.
- Wait for approval. If your return is accepted, we will send you a return shipping label and instructions, including the correct return address.
- Pack the item and its included accessories securely and follow the return instructions.
Do not send returns to a supplier, the address on a parcel, or our correspondence address without our instructions. The appropriate return destination can depend on the item and fulfillment partner.
Damaged, defective, or incorrect items
Inspect your order when it arrives and contact shopveyloproducts@gmail.com as soon as possible if something is wrong. Include your order number and, where available, photos or a short video of the issue and packaging. We will review the problem and arrange an appropriate replacement, repair, or refund as required. Do not continue using an item that appears damaged or unsafe.
The change-of-mind conditions above do not apply to a valid damaged, defective, or incorrect-item claim. Nothing in this policy shortens any statutory claim period.
Refunds
After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval.
Refunds reflect the amount actually paid for the returned item, including any discount applied to it. For a multi-item order or discounted set, the eligible item is refunded at its allocated purchase price rather than its undiscounted price.
Original shipping charges are non-refundable for change-of-mind returns. This exclusion does not apply when we confirm an item arrived damaged, defective, or incorrect, or where a shipping refund is required by law.
Exchanges and cancellations
For a change-of-mind exchange, request a return first, then place a separate order for the item you want. To request cancellation or an address change, email us as soon as possible. We cannot guarantee that a change can be made once fulfillment is underway or an order has shipped. This does not affect your rights if shipment is delayed or your rights under applicable law.
See our Shipping Policy for delayed or missing orders. Product performance can vary by pet; the 30-day return window is not an unrestricted used-product trial or a guarantee of a particular training result.
These updates do not reduce rights attached to earlier purchases. Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.