Refund policy

Return Policy

At Veylo, your satisfaction is our priority. If for any reason you need to return an item, we're here to help with a straightforward 30-day return policy. This means you have 30 days from the day you receive your item to request a return.

Eligibility for a Return

To ensure a smooth return process, please make sure that your item meets the following conditions:

• It remains in the same condition as when you received it.
• It is unworn, unused, and unopened, with tags still attached.
• It is returned in its original packaging.
• You include the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Begin Your Return

If you'd like to initiate a return, please contact us at shopveyloproducts@gmail.com. Once your return is accepted, we will provide you with a return shipping label and clear instructions on how and where to send your package.

Please note:

• Return Shipping: Customers are responsible for the cost of shipping the item back to Veylo.
• Restocking Fee: A 20% restocking fee will be applied to your refund.

Please send your return to the following address:

29455 North Cave Creek Road STE 118407
Cave Creek, Arizona 85331
United States

Note: Items sent back without first requesting a return may not be accepted.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shopveyloproducts@gmail.com.

If you have any questions or need further assistance regarding returns, please feel free to reach out. We're here to ensure your experience with Veylo is a positive one.